Welcome to our refund policy page! We understand that sometimes things don't work out as planned. We want you to be completely satisfied with your purchase, so here is everything you need to know about our refund policy.

If you are not happy with your items, you may return them within 14 days of delivery, as long as they are in unused condition and in their original packaging. We want to make the return process as easy as possible for you, so please keep all the original packaging when returning an item.

For a Change of Mind refund, there is a $100 handling/re-stocking fee with original box packed. However, please note that this fee does not apply to damaged or faulty items returned or change of mind exchanges. Shipping charges are not refundable, except in the case of damaged or defective merchandise.

Before returning an item, please contact us at info@mesasillausa.com to initiate the return process. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that we cannot accept returns without prior notification.

If you receive an item that is defective, damaged, or incorrect, please inspect it upon delivery and contact us within 7 days. We will assess the issue and make it right.

Unfortunately, we are unable to accept returns on sale items or gift cards. However, we are more than happy to assist you with exchanges. Simply return the item you have, and once the return is accepted, make a separate purchase for the new item.

Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If you have any further questions or need assistance with your return, please don't hesitate to contact us at info@mesasillausa.com. We are here to help!